Terms of Service

The agreement

These terms cover use of the ServiceRove software by a business (“you”) and by the people you authorise. By using the service you agree to them. ServiceRove is operated by Senco Computer Systems, Inc. (“we”, “us”).

Accounts

Accounts are set up by us, by arrangement, and there is no self-serve signup. Signing in is by a link sent to your email address, so keep access to that address secure — anyone who can read your email can sign in as you. Tell us promptly at support@servicerove.com if you believe someone else has access.

Your data is yours

The customers, jobs, estimates, invoices and records you enter belong to you. We hold them to run the service for you, as described in our Privacy Policy. If you stop using the service you may ask us for an export of your data.

Your responsibilities

• You are responsible for the accuracy of what you enter, and for the work you agree to do with your customers. We are not a party to that agreement.
• You are responsible for having your customers’ consent before sending them text messages, and for the content of the messages you send. See our text message consent page.
• You are responsible for the tax rates you configure and for your own tax obligations. The software calculates using the rates you give it.

Text messages

By providing your mobile number and agreeing to receive texts about your visit, you agree to receive recurring text messages from the business you booked with, sent through ServiceRove, operated by Senco Computer Systems, Inc., about your appointment, your estimate, your invoice and your payment. Message frequency varies, usually three to five messages per visit. Message and data rates may apply. Reply STOP to cancel or HELP for help. For assistance, contact support@servicerove.com. Wireless carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. Participation is subject to our Privacy Policy and these Terms of Service.

Payments

Where you take card payments, they are processed by a third-party payment provider under your own account with them, and their terms and fees apply. Money goes to you directly; we do not hold it, and we do not take a share of it.

Availability, and what we do not promise

The service is provided as it is, without a guarantee that it will be available at all times or free of faults. It is early software, in use with a small number of shops, and being changed regularly. We will tell you about changes that affect how you work.

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits or lost business, arising from use of the service.

Ending it

You can stop using the service at any time. We may end an account for unlawful use, or for use that endangers the service or other users, and we will explain why. We will give you a reasonable chance to export your data.

Changes and contact

If these terms change we will update the date at the top and tell account holders. Questions go to support@servicerove.com.